Troubleshooting Tips |
Issues Viewing/Printing |
- Make sure you are using the latest version of Internet Explorer.
This is the only application our term quote engine currently supports.
The most recent versions of Internet Explorer are 6.0.28 &
6.0.29. To ensure you are using the most up-to-date version, open
a new browser and select HELP>ABOUT INTERNET EXPLORER. If you
are using Firefox, you must download Internet Explorer. If you
are using AOL, you must launch Internet Explorer from START>ALL
PROGRAMS>INTERNET EXPLORER.
- Next, please check your internet settings to ensure they match
the following:
a) TOOLS>INTERNET OPTIONS>Click "Delete Cookies"
and "Delete Temporary Internet Files" (make sure you
check the box that pops up to "delete all offline content")
under temporary internet files section on the "General"
tab.
b) Under the "Security" tab, under custom level, make
sure security level is set to "medium".
c) Under the "Privacy" tab, check under popup blocker
section, uncheck "block pop-ups". If you keep this on,
click on settings and type lifepipe.ipipeline.com into allowed
sites. If using 3rd party pop-up blockers, either disable or enter
address to allow our site.
d) Under the "Advanced" tab, check override automatic
cookie handling and 1st party cookies are at accept.
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- If the steps above do not resolve the issue, check to see if
a "Personal Firewall" is running on the computer. There
will be an icon in the lower right-hand side of the screen that
will indicate if an anti-virus software program (Norton, McAfee,
etc.) is running. Double-clicking the icon will display options
for disabling the personal firewall.
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Click
here for a printable version of these troubleshooting tips.
For more information, contact Rich at 1-800-258-7296
or e-mail rromaine@uuinc.com.
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