Long Term Care (LTC)Tools

Transamerica LTC eApp

This completely paperless system will speed you through the application process. No more worrying about having the right application or carrying them with you. Click here to get answers to Frequently Asked Questions. Here's how to get started:

Recent LTC News

Date Article

March 2, 2015

  • Genworth's In-force rate action for KY
    View the bulletin.
  • John Hancock NY Partnership LTCI product discontinuedeffective April 27th
    After a thorough analysis, John Hancock has decided to discontinue sales of its’ New York Partnership individual long term care insurance policies (Policy Forms: LTC-11 NYP and LTC-11 SGNYP); effective April 27, 2015. Their LTC product portfolio is moving in a different direction than New York Partnership product requirements allow. Get complete details here.
  • Ordering marketing materials is as easy as 1,2,3
    Are you looking for marketing materials to help grow your business? The John Hancock Long-Term Care ordering system offers a streamlined way to locate materials and place orders. Accessing the brochures, applications, and prospecting materials you need to support your sales efforts has never been easier. Learn how to get started.
  • Caregiver Support Servicesupdate
    John Hancock's Caregiver Support Services program will continue to offer the same benefits that it always has, through a new vendor. These benefits provide valuable support in the event that your clients find themselves in a caregiver role before they need care of their own.
  • Leadership Flier
    When you recommend LTC insurance to your client, it’s important to consider the company that stands behind the coverage. This flier underscores John Hancock’s commitment to the industry, to you, and to the people we insure. It also summarizes our experience, claims paying track record, and financial strength.
  • eDocuments is expanding effective late March
    John Hancock is expanding eDocuments to include electronic access to key post-issue policy documents, beginning in late March, 2015. As a result, they will discontinue producer mailings of the post-issue documents that are being made available through the eDocuments service. Refer to this Frequently Asked Questions flyer to learn more.
  • What's Your Plan for Retirement?
    If you haven't considered how you'll pay for long-term care services, you may be putting your retirement plans in jeopardy.  View this “Why Your Retirement Plan Should Include Long Term Care” brochure from Mutual of Omaha.
  • Important changes to Transamerica's benefit increase options
    Click here for details.

February 23, 2015

February 16, 2015

  • 2013 and 2010 in-force rate action notifications for late February
    Click here for complete details. 
    • The 2013 in-force rate action includes John Hancock LTCI individual policies originally issued in Colorado, Connecticut, and New Jersey. Also, they will continue implementation in Alaska, Arizona, North Dakota, Oklahoma, South Dakota, and Wisconsin and will begin notifications for additional products in those states. Fortis LTCI individual policies originally issued in North Dakota and Wyoming are impacted.
    • The 2010 in-force rate action includes John Hancock LTCI individual policies originally issued in Colorado, Montana, and New Jersey. Fortis LTCI individual policies originally issued in Virginia are impacted.
  • NY Partnership LTCI product discontinuedeffective April 27th
    John Hancock will discontinue its’ New York Partnership individual long-term care insurance policies (Policy Forms: LTC-11 NYP and LTC-11 SGNYP) effective April 27, 2015. Their LTC product portfolio is moving in a different direction than New York Partnership product requirements allow. Click here for complete details.
  • Caregiver Support Services - update
    John Hancock's Caregiver Support Services program will continue to offer the same benefits that it always has, through a new vendor. These benefits provide valuable support in the event that your clients find themselves in a caregiver role before they need care of their own.
  • John Hancock Leadership Flier
    When you recommend LTC insurance to your client, it’s important to consider the company that stands behind the coverage. This flier underscores John Hancock’s commitment to the industry, to you, and to the people they insure. It also summarizes their experience, claims paying track record, and financial strength.
  • John Hancock underwriting presentation
    This new training module - LTC Underwriting Overview, Strengths, and the Process - will update you on the most recent changes to John Hancock’s underwriting procedures; as well as explain the value of their new approach to you and your clients.
  • eDocuments is expanding in March 2015!
    For your convenience, John Hancock is expanding eDocuments — their popular eDelivery service — to include electronic access to key post-issue policy documents, beginning in late March, 2015! As a result, they will also discontinue producer mailings of the post-issue documents that are being made available through the eDocuments service. You can refer to this Frequently Asked Questions flyer to learn more.
  • The value of care coordination
    Help explain MutualCare Solutions policies and how care coordination is available when your clients need it most.

February 9, 2015

  • Stay-at-Home Benefits
    Learn how using a care coordinator has its benefits with a Mutual LTCi policy.
  • Transamerica LTC NewsFebruary 5th edition
    In this issue:
    • New TransQuote Mobile Hybrid App provides access from multiple devices
    • NYT article highlights Alzheimer's costs
    • Transamerica a Diamond Sponsor for ILTCI Conference
    • New regulation for Florida agents
    • Offices closed February 16

February 2, 2015

  • A father's mind
    For a family mourning the loss of a loved one's mind to Alzheimer's, LTCI may be the only saving grace they have.
  • Reduced Benefit Options in Kentucky - date correction
  • LTCI Alternative Underwriting Study
  • 2013 & 2010 in-force rate action notifications for late February
    Click here for the bulletin.  Below are details.
    • The 2013 in-force rate action includes John Hancock LTCI individual policies originally issued in Colorado, Connecticut, and New Jersey. Also, implementation will continue in Alaska, Arizona, North Dakota, Oklahoma, South Dakota, and Wisconsin and notifications will begin for additional products in those states. Fortis LTCI individual policies originally issued in North Dakota and Wyoming are impacted.
    • The 2010 in-force rate action includes John Hancock LTCI individual policies originally issued in Colorado, Montana, and New Jersey. Fortis LTCI individual policies originally issued in Virginia are impacted.
  • Clarification about the NAIC Shopper’s Guide to LTC insurance
    The NAIC Shopper's Guide provides consumers with what they need to know about LTC insurance, from assessing their need to purchasing the right policy, and is required for all LTC sales.
  • Leadership flier
    When you recommend LTC insurance to your client, it’s important to consider the company that stands behind the coverage. This flier underscores John Hancock’s commitment to the industry, to you, and to the people they insure. It also summarizes their experience, claims paying track record, and financial strength.
  • Underwriting Brainshark
    The new Brainshark training module, LTC Underwriting Overview, Strengths, and the Process, will update you on the most recent changes to underwriting procedures, as well as explain the value of our new approach to you and your clients.
  • The advantages of owning a traditional LTCi policy
    Learn how a traditional LTCi policy continues to be the best option for your clients.

January 26, 2015

  • Reduced benefit options in Kentucky                                    
  • Helping a client use an HSA to pay LTC insurance premiums
  • Live+Well presents the Mayo Clinic Healthy Living OnlineNEW!
  • LTC sales ideas
    The LTC Sales Idea booklet gives you tips and ideas to turn your clients' LTC needs and concerns into sales. Be sure to check it out.
  • Flexible LTCi... isn't that what your clients want?
    People expect their LTCi policy to work the way they need it to at claim time. That’s why the MutualCare Solutions portfolio products are flexible. People have the ability to choose how they want to receive benefits - cash or traditional reimbursement.  See how it works!
  • LTC NewsJanuary 22nd edition
    In this issue:
    • How Transamerica Secure makes it easier for you
    • Multi-Life HPE Analysis forms now submitted online
    • Newsletter archive search feature now available

January 19, 2015

  • 20 ways to impress LTC planning prospects
    The path to client trust often starts with a little homework.
  • IRS eligible Long-Term Care insurance premium deductions for 2015 - reminder
    Get the details here.
  • Bank Draft AuthorizationNEW PROCESS!
    John Hancock has established a new notification step to help set your client’s expectations regarding the timing of a bank draft deduction.  They are adding a reminder to the new business set up to ensure the producer authorizes bank draft cases. This allows you an opportunity to notify your clients of approval so that they are aware when the first premium will be deducted from their account. You simply need to notify your case manager when the time is appropriate to deduct. There is no paperwork required.
  • Continuing Education PortalNEW!
    John Hancock has partnered with a national CE vendor to provide you with 24/7 on-line access to insurance certification, designation, and continuing education courses at a discounted rate. The Continuing Education Portal is mobile-friendly, available in all 50 states, and includes such convenient features as instant grading, next day state reporting and processing, unlimited exam retakes and, live Customer Support. Click here for complete details.
  • Materials updated with 2015 minimum benefits for Partnerships in CT, IN & NY
    Updated applications and product marketing materials, reflecting the 2015 minimum benefit levels for Connecticut, Indiana and New York Partnerships, are now available for order.  Click here for complete details.
  • Connecting people to what matters most - their family
    Learn about how LTC policies can help your clients get the care they need.

January 12, 2015

  • 4 ways for LTCI specialists to reach out
    Strategies some top pros are using to overcome the bumps in the road.
  • Changes in benefit period options for Genworth Privileged Choice Flex & Privileged Choice Flex 2
    Click here for details.
  • MutualCare Solutions
    Don't forget about this Sales and Marketing Process piece for LTCi. It provides information about:
    • Finding people to talk to
    • Uncovering the problem
    • Providing the Solution
    • Completing the application
    • Delivering the policy
  • LTC NewsJanuary 8th edition
    In this issue:
    • Top 4 Reasons to Choose Transamerica LTC in 2015
    • Updates to ARC Application Status
    • Good News on Aging
    • Holiday Closure