Long Term Care (LTC)Tools

Transamerica LTC eApp

This completely paperless system will speed you through the application process. No more worrying about having the right application or carrying them with you. Click here to get answers to Frequently Asked Questions. Here's how to get started:

LTC Tax Rules & Important Information

Recent LTC News

Date Article

July 6, 2015

  • John Hancock executive talks about LTCI rates
    Michael Doughty says premiums should be more stable going forward.
  • 4 steps toward keeping clients from stepping into a world of hurt
    A little elderproofing could keep your clients out of the hospital, the nursing home, and the grave.
  • The Benefits of Smaller Policies, Smaller Premiums
    Adjusting policy benefits and provisions can lower premiums and motivate buyers.
  • JHAM Radio Broadcast
    Listen to this JHAM Radio Broadcast to learn more about Performance LTC – John Hancock’s newest long-term care insurance product. Performance LTC offers the most competitively priced premiums on the market today, along with flexible features and options that will give your clients greater control over their premiums and benefits.
  • Recent portfolio rate of return on Custom Care III featuring Benefit Builder
    The most recent Portfolio Rate of Return (PRR) on John Hancock's Custom Care III featuring Benefit Builder product is 10.84%. This increase over previous PRRs is due to a gain from a one-time re-balancing in the portfolio. Please see the fliers below for more information.
  • Aligning LTC and life insurance “dual submission” guidelines
    This article outlines the new practice John Hancock will follow when we receive a long-term care application on the same client from more than one agent.
  • Updated LTCi Cost of Care Book
    Use this book to help your clients understand what they can expect to pay on average for long-term care services.
  • LTC04i rate adjustment approved for Virginia
    Beginning October 1, 2015, Mutual of Omaha will implement a rate adjustment in Virginia. View the announcement.

June 29, 2015

  • Talk about Long Term Carethere’s more than one solution
    Genworth has partnered with LifeHealthPro to bring you the following tools:
    • Improving clients LTCI underwriting odds
      You can position clients for better underwriting results by following these steps.
    • Leverage and Long-Term Care Insurance
      Clients can overlook the benefits of leverage with long-term care insurance. Read this article to learn more.
    • 5 Habits of Top LTC Producers
      The most successful sellers have a somewhat different approach than others.
    • The Importance of Being a Guide video
      Ken Dychtwald, PhD - a leading gerontologist and foremost expert on aging - tells the story of a rafting trip with his son. The story is an analogy of why having a guide is important in your client's financial and LTC planning. View the video now.
    • How would you pay for Long Term Carewhitepaper
      This consumer-oriented white paper will assist you to broach the topic of LTC with your clients. Its topics include: how much could long term care cost, what are your options for paying for LTC, why LTC insurance is important.
  • Mutual of Omaha's new Long-Term Care E-AppNOW AVAILABLE
    Learn more.
  • California compliance for LTCi products
    Effective immediately, per California Insurance Code 10232.65, the insurer must notify the applicant within 60 days from the date the application is signed whether or not the applicant will be issued a policy of insurance.  Therefore, if the application is still pending during that period, the application will be withdrawn.
  • Transamerica's LTC NewsJune 25th edition
    In this issue:
    • 5 best multi-life tips
    • DRA Partnership Reference Guide
    • New HPE process for smaller multi-life cases

June 22, 2015

  • Is an inflation rider critical to a long-term care plan?
    What if there are two paths to a goal, and one goes through a whirlwind?
  • Why a premium-first approach for presenting LTC may be most effective
    Maybe the folks selling term life are on to something.
  • Leverage and Long-Term Care Insurance
    Clients can overlook the benefits of leverage with long-term care insurance.
  • Genworth's Privileged Choice Flex 3
    • Privileged Choice Flex 3 enhanced in 35 stateseffective July 20th
      View the bulletin.
    • Privileged Choice Flex 3 to launch in Marylandeffective July 20th
      Read the bulletin.
    • Privileged Choice Flex 3 enhanced for in-force policyholderseffective July 20th
      View the bulletin.
  • Genworth quoting tool & producer guide on in-force rate action resource center
    Learn more.
  • John Hancock's Performance LTC
    • Introduction to Performance LTC - presentation now available
      For an in-depth look at Performance LTC’s innovative product features, check out this PowerPoint presentation. It includes detailed speaker notes and is a great way to familiarize yourself with this ground breaking coverage.
    • Performance LTC Seller's Guide - now available in print
      The Performance LTC Seller’s Guide highlights the many advantages that Performance LTC has to offer your clients; as well as ways you can position the product.
  • Mutual of Omaha rate increase on in-force LTCi business in IA, NV & NJeffective September 1st
    View the announcement.

June 15, 2015

  • How to sell LTC insurance to young clients
    Younger people have proven reluctant to buy long-term care insurance, but that doesn’t mean advisors should overlook the need.
  • Five steps in the LTCi sales process
    Get the sales and marketing tools you need for every step of the LTCi sales process.
  • Transamerica's LTC News June 11th edition
    In this issue:
    • 5 ways to find multi-life prospects
    • June training schedule
    • 2015 AALTCi Sales Summit open for registration
    • MA updated CMS Buyers Guide & bulletin

June 8, 2015

  • John Hancock Inforce rate action notifications for late June
    In late June, we will begin policyholder notifications on the next round of John Hancock and Fortis policies impacted by the 2010 and 2013 Inforce rate actions, which will have an effective date beginning with anniversaries on or after September 1, 2015. Click here for complete details, including information about specific rate increase implementation handling in Missouri.
    • The 2013 rate action notifications will include John Hancock LTCI individual policies originally issued in Alabama, Idaho, Iowa, Mississippi, Missouri, North Carolina, Texas and Utah. Also, we will continue the implementation in Connecticut and begin notifications for additional products in that state. Fortis LTCI individual policies originally issued in Connecticut and Missouri are also impacted.
    • The 2010 rate action will include John Hancock LTCI individual policies originally issued in Arizona and Iowa.
  • JH LTC Desktop Illustrator ERROR - Employer Sponsored Groups not available in CA
    The desktop version of JH LTC Illustrator is allowing users to select Employer Sponsored Groups, which is incorrect. This is a reminder that Employer Groups for the Sponsored Group Discount Program are not available on Custom Care III in California because the product only has gender distinct rates (unisex rates are used in the employer sponsored group market). Please note that the web version of JH LTC Illustrator, as well as LTC Captivate, are not impacted and the functionality in these systems for the Sponsored Group discount is correct. The functionality of the JH LTC Illustrator desktop version will be corrected in August.
  • John Hancock Performance LTC
    • Performance LTC A Closer Look: Sales Illustration
      The second flier in the “A Closer Look” series is now available. It covers all aspects of the new sales illustration including the signature requirement and the custom illustration options. View the new A Closer Look: Sales Illustration now.
    • Performance LTC Seller’s Guide
      The Performance LTC Seller’s Guide is now available. The guide highlights the many advantages that Performance LTC has to offer your clients.
    • Performance LTC trade advertising campaign
      John Hancock is promoting Performance LTC over the coming months with both print and digital advertising . Print ads will be running in such popular trade publications as Broker World, Financial Advisor, and National Underwriter this month, as well as in July, August, October, and November. Our digital ads will appear in Insurance Newsnet and Life Health Pro later this year. Click here for a sample of the print advertisement.
  • Updated needs-based materials and quiz brochure - now available in compact states
    John Hancock’s needs-based prospecting and marketing materials focus on target markets. The Needs Overview Brochure and presentation describe the issues surrounding long term care as well as the importance of LTC insurance. The target market brochures - Women's, Boomer's and Gay and Lesbian - are designed to prospect for long term care in these specific markets. Also, the popular LTC Quiz Brochure - an interactive tool you can use to assess your clients' knowledge about long-term care issues - has been updated.
  • LTC Post Issue eDocuments
    John Hancock Long-Term Care is excited to announce the expansion of eDocuments - their popular eDelivery service - to include electronic access to key post issue policy documents. With this expansion, they have discontinued producer mailings of the post issue documents that are now available through the eDocuments service. Refer to the Frequently Asked Questions flyer to learn more.
  • MutualCare Solutions - how to use the cash benefit
    Products in the MutualCare Solutions portfolio include a built-in cash benefit that can be helpful to policy-owners and their families. When selected in lieu of traditional reimbursement benefits, the cash can be used for any long-term care related expense. There's no elimination period to satisfy, no bills to collect and submit, and no worrying about whether an expense will be covered.  Learn more about the different uses for the cash benefit.
  • LTC: The Cost of Waiting
    Help your clients understand that long-term care insurance is something they should consider buying. This self-mailer highlights the need for LTCi, the reason to buy now and the real cost of waiting — all important considerations for your clients.

June 1, 2015

  • Genworth in-force Rate Action for FL
    Get details.
  • LTC prospecting material
    A new prospecting piece is now available to help your clients understand that long-term care insurance is something they should consider buying. This self-mailer from Mutual of Omaha highlights the two ways to receive policy benefits, the flexibility of cash and other important items your clients should consider. The mailer explains how your client will have the ability to receive policy benefits in cash one month and reimbursement the next.
  • Transamerica's LTC NewsMay 28th edition
    In this issue:
    • Capture missed multi-life opportunities
    • New materials to help you succeed with individual sales
    • New consumer video from AALTCI
    • Reminder on 3% BIO suspension

May 25, 2015

  • Are Female Advisors Better at Selling LTC?
    One of the most interesting things to emerge from a recent survey of the industry is the disparate experience between male and female advisors when it comes selling LTC products.
  • Longevity and the heartbreaking reality of what it means to live past 90
    Do we really want to live past 90 years old, or just live comfortably for as long as we can?
  • Creating Effective LTCI Proposals
    Simplifying illustrations can help the client wade through the details, but LTCI-advisors also need to meet the relevant compliance requirements.
  • Genworth Long Term Care Partnership mailings for DE
    View the bulletin.
  • Genworth In-Force Rate Action for AK
    View the bulletin.
  • John Hancock In-force rate action notifications for June
    In late June, the next round of policyholder notifications will begin on John Hancock and Fortis policies impacted by the 2010 and 2013 Inforce rate actions, which will have an effective date beginning with anniversaries on or after September 1, 2015. Click here for complete details, including information about specific rate increase implementation handling in Missouri.
    • The 2013 rate action notifications will include John Hancock LTCI individual policies originally issued in Alabama, Idaho, Iowa, Mississippi, Missouri, North Carolina, Texas and Utah. Also, implementation will continue in Connecticut and begin notifications for additional products in that state. Fortis LTCI individual policies originally issued in Connecticut and Missouri are also impacted.
    • The 2010 rate action will include John Hancock LTCI individual policies originally issued in Arizona and Iowa.
  • John Hancock's Performance LTC Seller’s Guide
    The new Performance LTC Seller’s Guide is now available. The guide highlights the many advantages that Performance LTC has to offer your clients. It is available to download by visiting jhltc.com and will be available in print in the coming weeks.
  • John Hancock's Performance LTC trade advertising campaign
    John Hancock is promoting Performance LTC over the coming months with both print and digital advertising. Print ads will be running in such popular trade publications as Broker World, Financial Advisor, and National Underwriter this month, as well as in July, August, October, and November. Our digital ads will appear in Insurance Newsnet and Life Health Pro later this year. Click here for a sample of the print advertisement.
  • John Hancock's LTC post issue eDocuments
    John Hancock Long-Term Care is excited to announce the expansion of eDocuments — their popular eDelivery service — to include electronic access to key post issue policy documents! With this expansion, they have also discontinued producer mailings of the post issue documents that are now available through the eDocuments service. Refer to this Frequently Asked Questions flyer to learn more.
  • LTCi Delivery Receipt - reminder
    This is a reminder that in order to comply with the majority of states’ regulations, the delivery of a Long-Term Care policy must take place within 30 days of issue. The Policy Delivery Receipt must be signed and dated by the insured immediately. Leave one signed copy of the receipt with the insured, and return the other signed copy to Mutual of Omaha.  It is important that delivery receipts for all Long-Term Care policies are returned to Mutual of Omaha.

May 18, 2015

  • Rate increase implementation on in-force LTCi businesseffective August 1st
    On August 1, 2015, there will be a rate increase on in-force business in AL, ID, NH, OH & PA.
  • LTC NewsMay 14th edition
    In this issue:
    • How successful agents handle Multi-life cases
    • Protect your middle-income clients with Transamerica Secure
    • New Multi-Life enrollment materials available
    • NEW! Production detail reporting

May 11, 2015

  • Gifting Long-Term Care Insurance
    Gifts of LTCI premiums can accomplish multiple financial goals simultaneously.
  • 2015 Cost of Care Survey
    The Genworth 2015 Cost of Care Survey is now available and can help your clients build personalized plans, using the latest long term care (LTC) cost data. It’s the industry’s most comprehensive look at more than 15,000 long term care providers across 440 cities and regions. The Cost of Care’s new suite of materials can help you confidently explain potential LTC costs to your clients — from homemaker services, to adult daycare, to private nursing home rooms. Clients will see what care could cost them in their hometown, their planned retirement spot or even where their kids live. And that could be just the motivation they need to put an LTC plan in place today. The Cost of Care Survey is also available on iPhone and iPad devices through iTunes.
    In addition, the Cost of Care home page offers:
    • New Web Experience: Easier to use than before, with more information right at your fingertips.
    • Full Report: Includes a national view and detailed data tables for each state and each provider type.
    • Summary Brochure: What you need to know about the 2015 survey in a quick, easy-to-carry format.
    • Postcard: A helpful tool to make your clients aware of this year’s survey.
  • Genworth In-force Rate Action announcement for ID
    View it now.
  • John Hancock NEW Performance LTC Seller’s Guide - now available
    The Performance LTC Seller’s Guide  highlights the many advantages that Performance LTC has to offer your clients.
  • Custom Care III featuring Benefit Builder has been replaced in compact states
    The current John Hancock Custom Care III featuring Benefit Builder product has been replaced by Performance LTC in the compact states as of April 27, 2015. (Click here for a complete list.) All Custom Care III featuring Benefit Builder applications for current rates must have been signed by April 27, 2015 and received in the Home Office by May 4, 2015.
  • John Hancock New York Partnership applications no longer accepted
    All individual long-term care insurance applications for New York Partnership must have been signed by April 27, 2015 and received in the Home Office by May 4, 2015. Any New York Partnership applications received after May 4, 2015 will not be processed. Click here for more details.
  • DRA Partnership certifications for Performance LTC
    John Hancock’s Performance LTC is designed and certified to meet the requirements for DRA Partnership-qualified policies in states that implement National Partnership programs. The policies are tax-qualified and meet or exceed all currently applicable National Association of Insurance Commissions (NAIC) consumer protection standards.  All compact states, with the exception of Virginia, and where John Hancock has an active DRA Partnership have been approved and are certified for the Performance LTC product. For complete information on DRA Partnership and other training and legislative information, please review the updated DRA Partnership Guide.
  • Performance LTC  - A Closer Look
    John Hancock has developed Performance LTC: A Closer Look - a flier series that will provide the details you need to know about the new Performance LTC product features. Here is the first flier - The Lapse Prevention Safeguard Benefit.
  • Revised CA Custom Care III featuring Benefit Builder product brochureCORRECTION
    John Hancock has confirmed that the Valued Client discount is available in California. The California CC III featuring Benefit Builder product brochure will be updated accordingly and they will advise you when it becomes available. They regret any inconvenience this may have caused you.
  • Watch the John Hancock Life in Motion Video— Adapting to Change
    Changing consumer needs and market conditions often drive innovation, as is the case with the new Performance LTC product. Its breakthrough design offers clients competitive pricing and more control over their premiums and benefits. Watch the video.
  • 2015 Medicare Guide now available
    Here is the 2015 version of "Choosing a MediGap Policy: A Guide to Health Insurance for People with Medicare". This publication is published jointly by the Centers for Medicare and Medicaid Services and the National Association of Insurance Commissioners and is required for long-term care insurance sales to applicants ages 65 and over. The guide provides a brief look at the Medicare Program and MediGap policies.
  • Massachusetts product training requirement now in effect
    As of April 27, 2015, all producers selling long-term care insurance or life insurance with a long-term care rider in Massachusetts must certify that they have been trained and understand the product they are selling. Therefore, John Hancock will require that producers sign and submit the new MA Certification Form, certifying that they have read and understand the product guide that corresponds to the product they are selling. For producers selling long-term care, complete and sign Part I. For producers selling life with the long- term care rider, complete and sign Part II. For producers selling both, complete and sign both sections.
  • Mutual of Omaha Long-Term Care prospecting material
    You can use this new prospecting piece to help your clients understand that long-term care insurance is something they should consider buying. This self-mailer highlights three methods of paying for long-term care services: government; self-funding; and LTCi. The mailer explains why an LTCi policy may be a smart way to help retirement assets go farther.

May 4, 2015

  • Here’s Why Long Term Care Will Be One of the Biggest Social Issues of the 21st Century
    The expenses associated with long term care can wreak havoc on even the best laid retirement plans. That's where you come in.
  • Genworth in-force rate action announcement for OH
    View the bulletin.
  • LTCi- Stacking Up to the Competition
    When it comes to selecting an LTCi carrier, you have lots of choices. Contemporary, innovative products, competitive pricing and a company that’s financially strong are three good reasons your clients will appreciate Mutual of Omaha’s LTCi. View the competitive comparison flyer.
  • Transamerica's LTC NewsApril 30th edition
    In this issue:
    • Multi-Life tools training to boost your success
    • New Multi-Life sales materials to help you succeed
    • Agent training gets high marks