Long Term Care (LTC)Tools

Transamerica LTC eApp

This completely paperless system will speed you through the application process. No more worrying about having the right application or carrying them with you. Click here to get answers to Frequently Asked Questions. Here's how to get started:

LTC Tax Rules & Important Information

Recent LTC News

Date Article

August 24, 2015

  • John Hancock's Performance LTC - a new approach to LTC insurance
    • State approvals
      Now available in Arizona, Connecticut, Delaware, Florida, Indiana, and South Dakota; and the District of Columbia. Click here for more details; including transition guidelines.
    • Microsite now available in additional states
      The Performance LTC microsite is now updated to reflect the state approvals above.
    • More competitive premiums
      Modal premium factors have been changed; resulting in lower premiums for customers paying on a monthly, quarterly, or semi-annual basis.
    • Enhancements to LTC Illustrator
      User interface changes have been made to the JH LTC Illustrator system that provide additional flexibility and tools to support the sale of Performance LTC.
  • John Hancock's Custom Care III featuring Benefit Builder discontinued in AZ, CT, DC, DE, FL, IN & SD
    On August 24, 2015, Custom Care III featuring Benefit Builder was discontinued in Arizona, Connecticut, DC, Delaware, Florida, Indiana and South Dakota. All Custom Care III featuring Benefit Builder applications must have been signed and received in the Home Office by August 24, 2015. LTC Captivate cases must also have been signed and submitted through the system no later than August 24, 2015.
  • Make Mutual of Omaha your LTC Choice
    Find out why Mutual of Omaha should be your choice for long-term care.
  • Transamerica's LTC NewsAugust 20th edition
    In this issue:
    • 5% Step-Rated BIO vs 5% Compound BIO
    • Revised DRA Partnership Guide
    • New Multi-life Video From AALTCI

August 17, 2015

  • John Hancock's Performance LTC  - a new approach to life insurance
    • Now available in AZ, CT, DC, DE, FL, IN & SD
      Get details and transition guidelines.
    • More competitive premiums
      Premium modal factors have been changed; resulting in lower premiums for customers paying on a monthly, quarterly, or semi-annual basis. Learn more.
    • LTC Illustrator enhancements
      Enhancements have been made to provide more flexibility and tools to support the sale of Performance LTC. Check out the new features that you’re sure to appreciate.
    • Two new presentations to provide the insights you need for sales success
      (one-time registration required)
  • John Hancock withdrawing from Partnership Programs in CT & IN
    After a thorough analysis of their long term care insurance business in Connecticut and Indiana, John Hancock has decided to discontinue sales of Partnership individual long term care insurance policies in those two states. View details and timing.
  • In-force rate action notifications for late August
    In late August, John Hancock will begin policyholder notifications on the next round of John Hancock and Fortis policies impacted by the 2010 and 2013 in-force rate actions, which will have an effective date beginning with anniversaries on or after November 1, 2015.
    • The 2013 rate action notifications will include John Hancock LTCI individual policies originally issued in Georgia and Nevada. Also, they will continue the implementation in Colorado and Pennsylvania and begin notifications for additional products in those states. Fortis LTCI individual policies originally issued in Georgia, Iowa, Louisiana, Michigan, and South Carolina are also impacted.
    • The 2010 rate action will include John Hancock LTCI individual policies originally issued in Oregon.
    • Get complete details.
  • Mutual of Omaha'a lower inflation rates for Partnership Qualification approved in MN
    Lower inflation rates now qualify for Partnership status in Minnesota for MutualCare Solutions (LTC13) product. Learn more.
  • Rate increase on in-force LTCi business in GA & NM
    A rate increase will be implemented on in-force Mutual of Omaha LTCi business in Georgia and New Mexico on November 1, 2015.
  • Mutual of Omaha LTC06UI rate adjustment approved in MI, NE & WY
    State approvals received for a premium rate increase on LTC06UI blocks of business in Michigan, Nebraska and Wyoming.
  • The advantages of buying early
    Why should people consider buying LTCi in their 40s and 50s? Not only is premium more affordable, it can also help ensure people are able to qualify for coverage. According to Eva Ng, who bought a policy at age 53, her agent repeatedly told her, "You'd rather be 10 years too early than five minutes too late." Watch this short video from Life Happens non-profit organization to hear Eva and others talking about the advantages of buying early.

August 10, 2015

  • Promises Kept
    Mutual of Omaha promised to pay their first LTCi claim back in 1987. Since then, they have paid more than $792 million in benefits to LTCi policyholders.  In 2014 alone, they paid $80 million. Learn more in this updated Promises Kept piece.
  • Transamerica's LTC News August 6th edition
    In this issue:
    • Know The Sweet Spot: Step-Rated Benefit Increase Option
    • Join the National LTC Solutions Sales Summit
    • Couples Discount Clarification
    • Take Action on Proposed Rule
    • Latest LTCi Headlines
    • NY Endorsement Forms

August 3, 2015

  • Rosie the caregiver: 10 ways to help her rivet our LTC ship together
    How do we support the women who will be mobilizing for the coming battle against long-term care costs?
  • Fitting Long-Term Care Insurance Into Estate Planning
    Long-term care insurance can benefit high-net-worth clients’ estate plans, even if they can afford the cost of care.
  • John Hancock's Performance LTC
    • Available in AZ, CT, DC, DE, FL, IN & SDeffective August 17th
      Performance LTC – John Hancock’s new approach to LTC Insurance will be available in Arizona, Connecticut, the District of Columbia, Delaware, Florida, Indiana and South Dakota on August 17, 2015. Get details and transition guidelines.
    • Premiums now even more competitive
      John Hancock has changed the modal premium factors for Performance LTC; resulting in lower premiums for customers paying on a monthly, quarterly, or semi-annual basis. Learn more.
    • LTC Illustrator enhancements effective August 17th
      On August 17, 2015, John Hancock will release user interface changes to the LTC Illustrator system that will provide more flexibility and tools to support the sale of Performance LTC.  Check out the new features.
  • John Hancock withdrawing from Partnership Programs in CT & INeffective August 24th
    John Hancock will be discontinuing sales of their Partnership individual long-term care insurance policies in Connecticut and Indiana on August 24, 2015. Get details.
  • Learn about Mutual of Omaha's new LTC e-App
    View this helpful presentation that explains how the new LTC e-App can work for you!

July 27, 2015

  • LTC: Sales Idea Booklet
    This booklet includes tips, ideas, and much more to help you succeed in selling long-term care insurance.
  • LTC NewsJuly 23rd edition
    In this issue:
    • Know the Sweet Spot: Tailored Benefit Increase Option -early years
    • Transamerica LTC to Exhibit at WFG Conference
    • New Customized Training for Groups
    • Transamerica Attends White House Conference on Aging
    • LTCi in the News
    • Team Transamerica’s Zach Johnson Wins British Open

July 20, 2015

  • Americans need to change how they think about dying
    Efforts to improve end-of-life care policy are getting, and should get, bipartisan support, the authors say.
  • Genworth's Privileged Choice Flex
  • Genworth's in-force rate action announcements
  • Performance LTC Investment Strategy Brochure
    John Hancock’s Performance LTC policy is supported by a unique investment strategy designed to diversify risk and enhance the long-term yield. This Performance LTC Investment Strategy Brochure will provide you with an overview of the investment approach that includes a broad array of fixed income and alternative long-duration assets.
  • In-force rate action notifications for August
    In late August, John Hancock will begin policyholder notifications for the next round of policies impacted by the 2010 and 2013 in-force rate actions. Get details.
  • Understanding John Hancock's claims process
    This new Process at a Glance flier is intended to provide claimants with a broad overview of the claims process; including requirements that must be satisfied to expedite reimbursement, as well as average processing times.
  • Mutual of Omaha's rate increase on in-force LTCi business in CO, NM, NC, UT & WAeffective October 1st
    View the bulletin.

July 13, 2015

  • Producer Guide to In-Force Rate Action
    The 2015 Producer Guide to IFA provides information to help you and your clients through the rate action process and provides an overview of:
    • Genworth’s in-force review process
    • The rate increases we’ve requested on a nation-wide basis, by product and benefit period
    • Client options with tips on how you can help them find the appropriate option to fit their needs and financial situation, and
    • Helpful references to the Genworth 2015 Cost of Care Survey
    • Important resources; including:
      • Individual Policyholder Letters
      • Field Bulletins, by state
      • Sales and marketing videos
      • Education Resources
  • Let's Talk Long Term Care - conversations that make a difference
    Help your client find the words to start the conversation. Visit the Long Term Care Sales Center for Genworth’s entire suite of Let’s Talk material.
  • Genworth's Privileged Choice Flex 3
  • Revisions to MutualCare Solutions Product & Underwriting Guide and process
    Improvements and revisions are being made to the MutualCare Solutions Product & Underwriting Guide and its underwriting Processes.
  • Transamerica's LTC NewsJuly 9th edition
    In this issue:
    • The TALTC BIO Sweet Spots
    • What Makes Transamerica Secure Different
    • New Material Available for CT & FL

July 6, 2015

  • John Hancock executive talks about LTCI rates
    Michael Doughty says premiums should be more stable going forward.
  • 4 steps toward keeping clients from stepping into a world of hurt
    A little elderproofing could keep your clients out of the hospital, the nursing home, and the grave.
  • The Benefits of Smaller Policies, Smaller Premiums
    Adjusting policy benefits and provisions can lower premiums and motivate buyers.
  • JHAM Radio Broadcast
    Listen to this JHAM Radio Broadcast to learn more about Performance LTC – John Hancock’s newest long-term care insurance product. Performance LTC offers the most competitively priced premiums on the market today, along with flexible features and options that will give your clients greater control over their premiums and benefits.
  • Recent portfolio rate of return on Custom Care III featuring Benefit Builder
    The most recent Portfolio Rate of Return (PRR) on John Hancock's Custom Care III featuring Benefit Builder product is 10.84%. This increase over previous PRRs is due to a gain from a one-time re-balancing in the portfolio. Please see the fliers below for more information.
  • Aligning LTC and life insurance “dual submission” guidelines
    This article outlines the new practice John Hancock will follow when we receive a long-term care application on the same client from more than one agent.
  • Updated LTCi Cost of Care Book
    Use this book to help your clients understand what they can expect to pay on average for long-term care services.
  • LTC04i rate adjustment approved for Virginia
    Beginning October 1, 2015, Mutual of Omaha will implement a rate adjustment in Virginia. View the announcement.

June 29, 2015

  • Talk about Long Term Carethere’s more than one solution
    Genworth has partnered with LifeHealthPro to bring you the following tools:
    • Improving clients LTCI underwriting odds
      You can position clients for better underwriting results by following these steps.
    • Leverage and Long-Term Care Insurance
      Clients can overlook the benefits of leverage with long-term care insurance. Read this article to learn more.
    • 5 Habits of Top LTC Producers
      The most successful sellers have a somewhat different approach than others.
    • The Importance of Being a Guide video
      Ken Dychtwald, PhD - a leading gerontologist and foremost expert on aging - tells the story of a rafting trip with his son. The story is an analogy of why having a guide is important in your client's financial and LTC planning. View the video now.
    • How would you pay for Long Term Carewhitepaper
      This consumer-oriented white paper will assist you to broach the topic of LTC with your clients. Its topics include: how much could long term care cost, what are your options for paying for LTC, why LTC insurance is important.
  • Mutual of Omaha's new Long-Term Care E-AppNOW AVAILABLE
    Learn more.
  • California compliance for LTCi products
    Effective immediately, per California Insurance Code 10232.65, the insurer must notify the applicant within 60 days from the date the application is signed whether or not the applicant will be issued a policy of insurance.  Therefore, if the application is still pending during that period, the application will be withdrawn.
  • Transamerica's LTC NewsJune 25th edition
    In this issue:
    • 5 best multi-life tips
    • DRA Partnership Reference Guide
    • New HPE process for smaller multi-life cases

June 22, 2015

  • Is an inflation rider critical to a long-term care plan?
    What if there are two paths to a goal, and one goes through a whirlwind?
  • Why a premium-first approach for presenting LTC may be most effective
    Maybe the folks selling term life are on to something.
  • Leverage and Long-Term Care Insurance
    Clients can overlook the benefits of leverage with long-term care insurance.
  • Genworth's Privileged Choice Flex 3
    • Privileged Choice Flex 3 enhanced in 35 stateseffective July 20th
      View the bulletin.
    • Privileged Choice Flex 3 to launch in Marylandeffective July 20th
      Read the bulletin.
    • Privileged Choice Flex 3 enhanced for in-force policyholderseffective July 20th
      View the bulletin.
  • Genworth quoting tool & producer guide on in-force rate action resource center
    Learn more.
  • John Hancock's Performance LTC
    • Introduction to Performance LTC - presentation now available
      For an in-depth look at Performance LTC’s innovative product features, check out this PowerPoint presentation. It includes detailed speaker notes and is a great way to familiarize yourself with this ground breaking coverage.
    • Performance LTC Seller's Guide - now available in print
      The Performance LTC Seller’s Guide highlights the many advantages that Performance LTC has to offer your clients; as well as ways you can position the product.
  • Mutual of Omaha rate increase on in-force LTCi business in IA, NV & NJeffective September 1st
    View the announcement.

June 15, 2015

  • How to sell LTC insurance to young clients
    Younger people have proven reluctant to buy long-term care insurance, but that doesn’t mean advisors should overlook the need.
  • Five steps in the LTCi sales process
    Get the sales and marketing tools you need for every step of the LTCi sales process.
  • Transamerica's LTC News June 11th edition
    In this issue:
    • 5 ways to find multi-life prospects
    • June training schedule
    • 2015 AALTCi Sales Summit open for registration
    • MA updated CMS Buyers Guide & bulletin

June 8, 2015

  • John Hancock Inforce rate action notifications for late June
    In late June, we will begin policyholder notifications on the next round of John Hancock and Fortis policies impacted by the 2010 and 2013 Inforce rate actions, which will have an effective date beginning with anniversaries on or after September 1, 2015. Click here for complete details, including information about specific rate increase implementation handling in Missouri.
    • The 2013 rate action notifications will include John Hancock LTCI individual policies originally issued in Alabama, Idaho, Iowa, Mississippi, Missouri, North Carolina, Texas and Utah. Also, we will continue the implementation in Connecticut and begin notifications for additional products in that state. Fortis LTCI individual policies originally issued in Connecticut and Missouri are also impacted.
    • The 2010 rate action will include John Hancock LTCI individual policies originally issued in Arizona and Iowa.
  • JH LTC Desktop Illustrator ERROR - Employer Sponsored Groups not available in CA
    The desktop version of JH LTC Illustrator is allowing users to select Employer Sponsored Groups, which is incorrect. This is a reminder that Employer Groups for the Sponsored Group Discount Program are not available on Custom Care III in California because the product only has gender distinct rates (unisex rates are used in the employer sponsored group market). Please note that the web version of JH LTC Illustrator, as well as LTC Captivate, are not impacted and the functionality in these systems for the Sponsored Group discount is correct. The functionality of the JH LTC Illustrator desktop version will be corrected in August.
  • John Hancock Performance LTC
    • Performance LTC A Closer Look: Sales Illustration
      The second flier in the “A Closer Look” series is now available. It covers all aspects of the new sales illustration including the signature requirement and the custom illustration options. View the new A Closer Look: Sales Illustration now.
    • Performance LTC Seller’s Guide
      The Performance LTC Seller’s Guide is now available. The guide highlights the many advantages that Performance LTC has to offer your clients.
    • Performance LTC trade advertising campaign
      John Hancock is promoting Performance LTC over the coming months with both print and digital advertising . Print ads will be running in such popular trade publications as Broker World, Financial Advisor, and National Underwriter this month, as well as in July, August, October, and November. Our digital ads will appear in Insurance Newsnet and Life Health Pro later this year. Click here for a sample of the print advertisement.
  • Updated needs-based materials and quiz brochure - now available in compact states
    John Hancock’s needs-based prospecting and marketing materials focus on target markets. The Needs Overview Brochure and presentation describe the issues surrounding long term care as well as the importance of LTC insurance. The target market brochures - Women's, Boomer's and Gay and Lesbian - are designed to prospect for long term care in these specific markets. Also, the popular LTC Quiz Brochure - an interactive tool you can use to assess your clients' knowledge about long-term care issues - has been updated.
  • LTC Post Issue eDocuments
    John Hancock Long-Term Care is excited to announce the expansion of eDocuments - their popular eDelivery service - to include electronic access to key post issue policy documents. With this expansion, they have discontinued producer mailings of the post issue documents that are now available through the eDocuments service. Refer to the Frequently Asked Questions flyer to learn more.
  • MutualCare Solutions - how to use the cash benefit
    Products in the MutualCare Solutions portfolio include a built-in cash benefit that can be helpful to policy-owners and their families. When selected in lieu of traditional reimbursement benefits, the cash can be used for any long-term care related expense. There's no elimination period to satisfy, no bills to collect and submit, and no worrying about whether an expense will be covered.  Learn more about the different uses for the cash benefit.
  • LTC: The Cost of Waiting
    Help your clients understand that long-term care insurance is something they should consider buying. This self-mailer highlights the need for LTCi, the reason to buy now and the real cost of waiting — all important considerations for your clients.

June 1, 2015

  • Genworth in-force Rate Action for FL
    Get details.
  • LTC prospecting material
    A new prospecting piece is now available to help your clients understand that long-term care insurance is something they should consider buying. This self-mailer from Mutual of Omaha highlights the two ways to receive policy benefits, the flexibility of cash and other important items your clients should consider. The mailer explains how your client will have the ability to receive policy benefits in cash one month and reimbursement the next.
  • Transamerica's LTC NewsMay 28th edition
    In this issue:
    • Capture missed multi-life opportunities
    • New materials to help you succeed with individual sales
    • New consumer video from AALTCI
    • Reminder on 3% BIO suspension